Best Citizen Engagement Strategy

Ukraine's #TheUnityWave

#TheUnityWave flashmob demonstrated the solidarity and unity between Ukraine and the UK during the Eurovision week, engaging the audience with AR filters to spread the message creatively.

Learn about BRAND UKRAINE NGO's Award entry for Best Citizen Engagement

Future Festivals

A series of public input sessions called Future Festivals gave residents the chance to play larger-than-life games to gather feedback that would inform the development of the city’s two-year workplan.

Learn about the City of Williamsburg's Award entry for Best Citizen Engagement

People-to-People Experience

The team connected tourists with residents through a People-to-People programme that saw over 300 people volunteer to become ambassadors and showcase the real culture of the islands.

Learn about The Bahamas' Award entry for Best Citizen Engagement 

Little Tasmanian

In support of a state-wide strategy to increase literacy, Brand Tasmania created a baby board book to be gifted to their littlest residents to instil pride and confidence within their young people.

Learn about Brand Tasmania's Award entry for Best Citizen Engagement 

Neighbourhood Tourism Marketing and Engagement Programme

This community-led, equity-focused, and resident-centric work involves citizens as storytellers to reshape Chicago’s narrative and increase civic pride and engagement, whilst dispelling stereotypes.

Learn about the City of Chicago's Award entry for Best Citizen Engagement 

Bad Vöslau - Working together for a good life

From workshops to an exhibition, this citizen engagement strategy uncovered the DNA of Bad Vöslau and created a place brand that the community embraced and would act as brand ambassadors for.

Learn about Bad Vöslau, Austria's Awards entry for Best Citizen Engagement


"We are One" – Citizen Participation

A new strategy sought to celebrate the commonality between the people of Ansfelden, regardless of their neighbourhood. The residents embraced the brand and are once again proud to be Ansfeldners.

Learn about Ansfelden, Austria's Award entry for Best Citizen Engagement


Unité légendaire | A legendary story

Faced with the closing of half the region’s hospital beds, the community came together to fund and create a recruitment campaign for nurses that showcased the benefits of working in Abitibi-Ouest. Learn about Abitibi-Ouest, Quebec's entry for Best Citizen Engagement.

How Fort McMurray Wood Buffalo engaged their community in their regional identity

For the past 20 years, Fort McMurray Wood Buffalo’s reputation has been dictated by outsiders, with locals left saying, ‘that’s not us!’ The region needed to start proudly sharing what they were instead of what they weren’t, and so the team at Fort McMurray Wood Buffalo [FMWB] started on the region’s first attempt to proactively manage the region’s identity and reputation.

label_outline Citizen EngagementPlace BrandingReputation

#VappuAtHome: Celebrating a virtual May Day

The City of Helsinki took home our 2020 Award for Best Citizen Engagement for their creative approach that invited citizens to enjoy the May Day celebrations from home by joining a virtual concert. A year on - and with another virtual concert planned for this year's May Day celebrations - we wanted to throw back to the original campaign that wowed our judges last November.

label_outline Citizen EngagementCrisis ManagementDigital ReputationSmart Cities
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