City Nation Place Privacy Policy 

City Nation Place Ltd are committed to protecting and respecting your privacy. Our aim is to be clear and open about what we do and why.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@citynationplace.com or by writing to City Nation Place Ltd, 4 Hazelmere Cottages, The Street, Plaxtol, TN15 0QG, United Kingdom. Alternatively, you can telephone +44 (0)1732 811318.

Who are we?

City Nation Place is a limited company registered in the UK.  We are an entrepreneurial organisation dedicated to creating world-leading events for this niche, but growing market of government teams, government funded organisations, agencies and consultancies focused on building a competitive identity and managing the reputation of place.  We work with the support of our Advisory Board, which includes place leaders, academics developing management theories for effective place branding and public diplomacy and consultants with a wealth of experience from working with clients around the world on place brand strategy.

City Nation Place respects the privacy of every person for whom we have personal data [“data”]. We comply with the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.

 For the purpose of the General Data Protection Regulation our data controller is City Nation Place Ltd, 4 Hazelmere Cottages, The Street, Plaxtol, TN15 0QG.

The information you provide to City Nation Place is being collected for legitimate business purposes, which includes processing registrations or enquiries, keeping you informed about new events, content and providing the best possible service to you. Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.

What  information do we collect?

We only collect personal information if we have your permission, or we have reasonable legitimate reasons for doing this, such as collecting information to process event registrations, partnership agreements or to supply you with relevant marketing content. We will only collect the information we need to enable us to fulfil these processes.

Data that we collect will include name, job title, company name and address, email address, telephone number, purchasing history, content you read on our websites plus various other data. This data may be collected when you register for an event, enter in to a partnership agreement with us, use our websites, use our social media share functions on our site, sign up for the CNP Newsletter, on completion of a survey, or by communication to us by email, phone and by other means.

When you pay us, we will record details of the financial transaction but do not directly store your debit or credit card information. Online payments are made through our websites but are processed securely by a third-party payment provider: Stripe.

If you use our website we may record your IP address, registration details and your browsing history such as the pages you have visited within our sites. If you sign up for the newsletter we may track your response e.g. open a newsletter or click on a link in a newsletter or the pages you visit.

For employees/contractors we keep personal data needed to recruit you, pay you, provide company benefits and to fulfil our legal obligations.

We do not share personal data with 3rd parties for marketing purposes, other than with the direct consent of the individual(s) which may be withdrawn at any time.

Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, and research companies) and may receive information about you from them.

How we use your information

Customer administration: Part of the personal data is used for the provision of information, communications or transaction services such as placing an order and delivering events and/or services to you.

Sales and marketing activity: We primarily use data to communicate with you, deliver the event you have registered for, share events/content that might interest you, to improve our events, to verify your identity when taking payment or to meet legal, regulatory and compliance requirements. The channels we will use to communicate with you can include email, calls, social media and postal.

City Nation Place gives you the opportunity to opt out of receiving marketing communications and we will in certain circumstances need to obtain your consent before sending such communications to you. Further detail can be found on the applicable event website and in each marketing communication sent by City Nation Place.

Profiling: We will use elements of the information that you provide to enable us to send you more targeted messages. For example we may use your job title to send you information on the event sessions most relevant to you, or your interests to send you relevant content such as blogs/interviews.

Any other purposes for which City Nation Place wishes to use your personal data will be notified to you and your personal data will not be used for any such purpose without obtaining your prior consent.

How we obtain your personal data

Citynationplace.com offers the opportunity for its visitors to submit their details via a form (e.g. to request further information or download a resource).

From cookies: We use cookies on our website, that identify you when you visit us and tell us what pages you are viewing. We also use the information to trigger sales and marketing activity (for more information see our cookie page).

From social media: If you choose to communicate to us via any of the social media platforms.

Verbal and written communications: When you send us an email, call or write a letter, or if we meet you face to face.

Third parties: We sometimes receive personal data from third parties.

Disclosure  of your information

We will only share your personal data with our joint venture partners and only the event they are associated with. Our partner for City Nation Place Americas is Resonance Consultancy. We do not share personal data with 3rd parties for marketing purposes, other than with your direct consent which may be withdrawn at any time.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If City Nation Place are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of City Nation Place, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

How long do we keep your data for?

We will retain your information for as long as is necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits.  When the data is no longer required for the purpose of processing it was acquired for,it will be securely deleted from all of our systems.

Security  & Confidentiality

City Nation Place is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration.

Information security policies, rules and technical measures have been implemented to help protect your data.

All our employees/contractors and data processors (i.e., those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our site visitors' personal data.

In certain circumstances your information may be processed outside of the EEA such as when an event partner may be supporting us with producing an event you have registered for, or we engage third parties based outside of the EEA. This could also be for example where you have signed up to partner or attend an event outside the EEA. We shall take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Your rights

You have the right to see, delete or correct the personal data that we hold about you, and the right to object to us using your data for marketing purposes or to transferring your data to a third party.  If you would like to find out more about our privacy policies, how we are using your data or to make a complaint then please contact our Data Protection Officer – Sheryl Paul at info@citynationplace.com.

Our site may, from time to time, contain links to and from the websites of our partner sites.  If you follow a link to a third party websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.