City Nation Place Global 2025


                     

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    09:00

    Morning options:

    • 09:00

      The City Nation Place global city making tour

      • Get an insider perspective on the world-renowned London Olympic Park – an unparalleled project which completely transformed a large swathe of East London. 
      • Explore breathtaking architecture by world-renowned Zaha Hadid Architects as well as the exciting redevelopment of the cultural and international quarters.
      • Discover the Olympic legacy first-hand, including the successes and failures of this re-development project and the impact on the surrounding area

      This two-hour tour will start and finish at Stratford station on the Jubilee underground line – delegates can meet there, or meet a CNP host at London Bridge station to travel there together.

      Add to your conference booking for £45 per person

    • 09:00

      The City Nation Place Lab: Engaging, inspiring, and managing stakeholders

      • Explore, discuss, and learn effective approaches to ensuring your stakeholders are your biggest cheerleaders
      • Join a small group of like-minded delegates in this closed-door session to share challenges around engaging government, private sector, and organisational stakeholders – and leave with actionable ideas for effective stakeholder engagement
      • Hear on-the-ground experience from Chile, Gold Coast, Luxembourg, New Zealand, and Sheffield

      Session led and moderated by:

      Clare Dewhirst, Director, City Nation Place

      With:

      Todd Babiak, CEO, Brand Gold Coast
      David Downs, CEO, New Zealand Story
      Enzo Abbagliati, Digital Development Director, Imagen de Chile
      Beryl Koltz, Head of LuXembourg – Let’s Make It Happen, Ministry of the Economy, Luxembourg
      Mark Mobbs, Place Brand & Marketing Lead, Sheffield

      Add to your conference booking for £150 per person

  • 12:00

    Light lunch for tour delegates and lab attendees

  • 12:30

    Registration

  • 13:00

    Welcome & Introduction

  • 13:15

    Your place brand and the world today

    Geopolitics, global conflict, climate change, disinformation – all impact trust and confidence around trade, tourism, investment, and talent migration. How your nation, region, or city brand is perceived – how your reputation shifts in the light of these global trends – will demand a gear change in your brand management and communication strategy. In this first session, you’ll learn from academic and media analysis of our changing world, and the practical experience of places proactively managing soft power and reputation on the international stage.

    Speakers will include…

  • 15:00

    Refreshments & networking

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    15:30

    Find the right ideas to help with your place brand challenges, pt 1

    Our first set of breakout sessions - choose between sessions led by our expert partners:

    • 15:30

      Developing better governance models for nation and city brands in the new era of place branding

      Why do so many place brand projects fail? The answer often lies in a critical absence of governance. When there are no clear rules or directives on “who does what,” brand strategies become fragmented, stakeholders are misaligned, and the brand’s potential is lost.  Join this session to learn from…

      • Fresh insights on how to set up a structure that establishes accountability and ensures collaboration
      • Recommendations for potential governance models specifically developed for the new era of place branding
      • Best practice examples for building a foundation for your place brand that is respected and successful
    • 15:30

      How to grow domestic tourism and tourism outside of main hubs

      How can destinations motivate residents to travel across their own country—and ensure that the local tourism industry benefits from it? Join this session to learn practical strategies for stimulating domestic travel and expanding tourism activity beyond traditional visitor hubs. 

      • How Jamaica’s Yaad Luv campaign redefined community-based tourism through a fully integrated digital campaign, empowering more than 110 tourism enterprises across the country
      • How capacity building, storytelling, and business support turned small operators into tourism ambassadors
      • Creating content and leveraging digital media tools to inspire Jamaicans to explore, connect, and invest in their own communities
      Larisa McBean
      Larisa McBean Tourism Specialist, Jamaica Social Investment Fund
    • 15:30

      Will AI kill the place marketing star?

      Whoosh! AI’s dominance came fast. Join this session to hear about the implications of AI on everything we’re doing today – and tomorrow – across tourism, investment promotion, talent attraction, and the broader world of place branding, separating fact from fluff. We’ll examine:

      • The trends that are driving changes in marketing approaches right now
      • What measurement looks like in this new world order
      • Practical advice for your current marketing activities
      • How to prepare your organisation for the bigger shifts still to come
    • 16:10

      The power & responsibility of place

      A place brand is shaped, intentionally or not, by a network of voices: tourism boards, economic development agencies, anchor institutions, developers, nonprofits, cultural organizations, artists, residents, and local businesses. When these voices are aligned, the brand’s reach and impact multiply, attracting investment, talent, visitors, and civic pride in ways no single entity could achieve alone.  But with that influence comes accountability. A place brand must answer to those who fund it, those who live it, and the natural and cultural resources that sustain it. Join this session to …

      • Identify who truly shapes a place brand
      • Understand how to harness collective influence
      • Ensure the brand remains authentic, inclusive, and resilient
    • 16:10

      Understanding how key touchpoints can strengthen or weaken a country's reputation: Insights from RepCore Nations 2025

      Join this session to build your understanding of how a country’s reputation, or brand, can influence economic outcomes and how to leverage touchpoints to positively impact on that reputation.

      • Learn which touchpoints matter most in building reputation
      • Understand the dual economic effect of tourism, both direct and indirect
      • See how reputation links to tourism, exports, and foreign direct investment
      • Clarify who carries responsibility for protecting and advancing country reputation
    • 16:10

      Reclaiming Inspiration: Embracing AI to bring back the heart and soul of tourism

      Somewhere along the way, tourism lost its spark, trading inspiration for transactions and attribution. Join this session to be inspired by how AI can be used to craft emotion-led, story-rich content that rekindles wanderlust and builds deeper connections.  Hear from real-world stories how AI can amplify the human touch….

      • Understand how over-reliance on attribution erodes inspiration
      • Learn metrics that capture emotional impact, not just transactions
      • Use AI to scale emotionally resonant, story-driven content
      • From data to desire - transform traveller behavior data into narratives that inspire action
      • Rekindle the human motivations that lead people to travel
  • 16:45

    Meaningful Measurement Strategies - What's your place brand for ?

    Learn from place leaders how they are developing more effective KPIs and measurement approaches to both demonstrate the value of what they do, and guide their strategy to deliver more effectively.

    Speakers will include...

    • 16:45

      Brand equity as a national asset: Canada

      Brand love is no longer a soft metric – it’s a strategic asset. Learn how Destination Canada and Team Canada partners are quantifying brand equity as a driver of economic impact (not just of perception), through their Data Collective.

    • 17:05

      Building wellbeing into the understanding of identity and the real impact of events: Stockholm

      Stockholm is working to broaden the perspective on growth and development by complementing traditional success metrics with insights into citizens’ wellbeing. 

      Learn how measuring the wellbeing impact of Stockholm’s temporary transformation into “Swiftholm” and hosting Taylor Swift and her Swifties fanbase is impacting on future strategy. 

  • 17:30

    Close of Day One

  • 17:30

    5.30pm - 7.00pm - Welcome Reception

  • 08:30

    Welcome

  • 08:45

    The three stages of place branding

    Your place brand is your reputation – how your nation, region, or city is perceived. Every place has a brand. But different places are at different stages of place branding - by which we mean the strategic process of building the reputation that you feel your place deserves. 

    In this session, we’ll learn from three different places at different stages on their place branding journey – each with lessons and ideas that you’ll be able to implement in your own city, nation, or place.

    • 08:45

      Starting your place branding from scratch: Australia’s Gold Coast

      Fresh from his experience developing the award-winning Brand Tasmania approach, Todd has moved to the Gold Coast to start all over again. Whatever stage of your own journey, there will be important learnings from his experience

      • What do you do first? And then what?
      • How do you deal with scepticism? 
      • How to listen carefully, figure out the story, and make it the core of your strategy?
    • 09:05

      How a place brand strategy can support a city in reinventing itself: Tilburg, The Netherlands

      Once best known as a modern industrial hub, Tilburg is evolving its purpose and character. The brand team have dug into the changing spirit of the city, articulated the drivers of the brand, and provided a platform for their citizens to tell the story.

      • Social, experimental, creative: How to shape your strategy around your core values
      • Building your narrative from the inside out: how to trust your citizens to tell the story you want to share
      • Putting the right measurement in place to track the impact of your brand work within your community and with external audiences
    • 09:25

      Evolving the place brand to keep it relevant: Estonia

      Estonia’s nation brand strategy has already delivered in terms of building a positive profile for the country. But when you have a successful place brand, when and why do you need to refresh or evolve it to ensure continued impact?

      • Staying true to the heart of your place brand whilst evolving how you present it
      • Building new layers of communication to add more value
  • 09:45

    Joint Q&A

  • 10:00

    Your place brand and your diaspora

    Your place brand is your people – wherever they live. In this panel discussion we’ll hear how places are identifying, engaging, and leveraging their diaspora to support brand building, trade and investment, talent attraction, and visitor attraction around the world.

    Panellists:

  • 10:40

    Refreshments & networking

  • 11:10

    Elevating your place brand and your economy through the events you host in your place

    Learn from new City Nation Place research how places around the world are connecting events, tourism, and economic development to build reputation and benefit their communities.

    DOWNLOAD THE RESEARCH REPORT HERE

  • 11:20

    Developing a data-led and AI-facilitated approach to connect expertise with a strategy for attracting business events: Germany

    Germany has been connecting academic expertise, economic sector clusters, and event-hosting capacity to provide a framework for attracting the right events to the right places for the past decade. Hear now how an open data approach and AI tools are turbo-boosting the strategy.

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    11:45

    Find the right ideas to help with your place brand challenges, pt 2

    Our first set of breakout sessions - choose between sessions led by our expert partners:

    • 11:45

      More Than a Feeling: The hidden cost of misaligned place perception

      How do people truly see your city, and how does that compare to the lived reality?Join this session to learn from new global research that measures the gap between performance (how cities deliver on livability, lovability, and prosperity) and perception (how they are seen by residents, visitors, talent, and investors). This hidden gap reveals a strategic, rarely considered blind spot with powerful implications for place brand leaders.  Learn from a practical blueprint for…

      • Aligning perception and performance 
      • Strengthening collaboration across sectors and stakeholders
      • Building governance structures that support sustainable place-brand growth
    • 11:45

      Sustaining a cohesive place brand narrative during challenging times

      At times of political upheaval or divisiveness, what is the role and purpose of the place brand? How can the place brand team navigate political unknowns? Join this session to learn from real case studies, including those of Middlesex County, Detroit, City of Calgary, Allegheny County, and others, how to …

      • Build the strategic foundations for transformational place branding
      • Navigate political turbulence
      • Deliver resilient storytelling grounded in stakeholder research and community truth
      • Mobilize your community as advocates
      • Build internal capacity for sustainable success 
    • 11:45

      Using data to assess the balance between economic and environmental impact, and community wellbeing, in your destination management strategy

      In an evolving tourism landscape, destinations must understand not only who their visitors are, but where they go, why they choose certain places, and how those patterns shift over time. This session will explore how combining Points of Interest (POI) data with broader market trends, visitor spending insights, sustainability indicators, and sentiment analysis can reveal valuable perspectives on behavior, seasonality, and competitive positioning.

      • Understanding how data can analyse the quality of the visitor experience, identify weaknesses and strengths, and enable you to take targeted action 
      • Learn from real-world examples how combining Points of Interest data with broader market trends and analysis can help you improve destination management 
    • 12:25

      Putting a value on a place brand

      Place brand marketers are often asked to justify their budgets by political decision-makers, business stakeholders, and the public. Perception and performance data is key to calculating ROI but might not be enough to convince those looking for clear financial impact. Quantifying what your place brand is worth and where the value is coming from is the definitive way to demonstrate the impact of your marketing and branding efforts and a useful guide for your spending strategy.

      • Understand how to put a financial value on your branding and marketing efforts
      • Learn about internationally approved, holistic methodology linking perceptions, performance, and financial value
      • Hear from your peers how they are using place brand valuation in their work
    • 12:25

      Adding flavour: Culture, cuisine and country branding

      How can you put culture front and centre of your country branding and advertising to create an emotional connection with a global audience? Join this session to look at how incorporating a nation’s unique cultural elements, including music, art, festivals and traditions, can attract tourism, investment and build a strong, positive national image. 

      This session will focus in on gastronomy, giving you the opportunity to hear from Julie Lin, Malaysian-Scottish chef, restaurateur and presenter of the BBC’s travel content, including Discovering the World’s Table.

      It will include:

      • Tips from BBC Commissioning Editor, Emma De’Ath on what makes great content
      • Examples of how brands have told vibrant and engaging stories around culture and food
      • Real data that proves this kind of approach to country branding is highly effective 
    • 12:25

      Programmatic with purpose: Safeguarding your place brand's global story

      Programmatic advertising is an essential tool for place brands to efficiently reach targeted audiences at scale - but destination marketers must navigate the programmatic landscape to ensure their place brands appear alongside content that reinforces carefully crafted narratives. This session explores practical strategies for leveraging brand safety strategies to build reputational security in global markets. Learn how to effectively tap into the efficiency and scale of digital media to engage people around the world in support of your brand strategy.

      Rachael Root
      Rachael Root Vice President, Digital Media & Strategy, Ad+genuity
  • 13:00

    Lunch

  • 14:00

    Place brand leadership perspective

    Hear from the winner of this year’s City Nation Place Leadership Award winner

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    14:15

    Round tables for peer-to-peer learning:

    Join a round table discussion, guided by one of our expert partners, on the topic of your choice to share challenges and ideas. When you arrive to register for the conference, all delegates will be invited to contribute to the brief for each round table – add your thoughts, questions, challenges, ideas to the Round Table Brainstorm boards in the networking area.

    • 14:15

      Topic One: Navigating and leveraging place-to-place partnerships to build your own place brand

      Marketing, cultural, economic, event partnerships are just some of the ways for cities, regions, and countries to work together in a way that delivers immediate advantages for tourism, trade, or investment.  What are the pitfalls and opportunities?  And crucially, how these add to the unique and authentic identity you are aiming to build for your place brand?

    • 14:15

      Topic Two: Overcoming the challenges to consistency of place brand storytelling

      What are the tools and techniques that are proving the most successful in helping place brand teams ensure that there is a consistency of communication of the place brand narrative?  How do you ensure stakeholders, ambassadors and the community can better help tell your story?

  • 15:05

    Refreshments & networking

  • 15:30

    Future proofing your place brand and your place marketing

    How do you ensure that your place brand and marketing story prevails in the swirl of messaging, media, advertising, and content, and in a world of AI-driven search and changing influences? Our speakers will explore the challenges and share how they are implementing changes to their approach. You’ll hear how…

    • One Provence has developed a fully AI-driven search-based website to simplify the discovery of economic, cultural, academic, and tourism opportunities across the region 
    • Copenhagen Capacity are adapting their content and marketing strategy to adapt to changing audience behaviours and algorithms
    • Colorado is analysing what the algorithms are surfacing to ensure that the right people are saying the right things in the right places to build the narrative on its attractiveness as an investment and economic development opportunity

    Panellists include...

  • 16:10

    Future-proof places

    Our cities, regions and countries face waves of change across multiple dimensions, commerce and culture, politics and technology. In the absence of a crystal ball, how can we future-proof our places?

    Applied futurist Tom Cheesewright works with organisations around the world to help them to see the future more clearly and tell stories of tomorrow that guide and inspire change. In this session he will teach us all a simple tool to help us to see the future, and use that tool to highlight some of the key trends and pressures that will shape all of our strategies over the next five years.

  • 16:45

    The City Nation Place Awards

    Highlighting the finalists and announcing the winners of the 2025 City Nation Place Awards.

  • 17:15

    Conference close - Celebratory and farewell drinks