City Nation Place Australasia X Mainstreet Australia

Please note: we are always striving to create the best agenda, and so this agenda will be subject to change.

If you have a story to share, or would like to propose a speaker, please contact Clare here.

  • alt_route

    Morning

    • Revitalising Surfers Paradise

      Building on community consultation and planning since 2019, see for yourself how this revitalisation project will transform the Gold Coast’s holiday playground into a major event, dining, entertainment, tourist, and urban destination. The development is aiming to increase canopy cover and create more green spaces; supercharge the visitor experience, celebrate cultural diversity, tell the Gold Coast story, and amplify the existing renown of the Surfers Paradise brand.

      Add either walking tour to your conference registration for AUD $50

    • Creating a central business district in Southport fit for the future

      Join this tour to understand how the city is leading stakeholders in this Priority Development Area – aiming to deliver economic development and community impact while taking advantage of the suburb’s history and heritage. Hear how the PDA is attracting national and international investment in everything from an arena to commercial and residential housing, connecting to local and regional centres, maximising the benefits of its unique natural setting and aiming to engage residents and visitors through high-quality urban design.

      Add either walking tour to your conference registration for AUD $50

    • 09:00

      CNP Lab - Place Identity: or how to define your “why here”

      Join a workshop session led by Clare Dewhirst, Director of City Nation Place, with guest speakers, which will explore approaches to better understanding and articulating your place identity. Through our workshop leaders and peer-to-peer conversations, take away learnings and ideas to help you tell more meaningful and authentic stories about your place that present your point of difference. Conversations will cover…

      • Back to basics – what do we actually mean by place identity?
      • Effective strategies for engaging with your community and stakeholders to build your shared place story
      • Thinking differently about how to communicate your identity

      Registration at 9 am, the session will run until 12:30pm. Add the CNP Lab to your conference registration for AUD $95.

      Guest speakers will include:

      Sarah Holder
      Sarah Holder Head of Communications and Marketing, Austrade
      Amy Knightley
      Amy Knightley Executive Director, New Zealand Story Group
  • 12:30

    Lunch & Registration

  • 13:30

    Welcome to Country

    Welcome & introduction to the conference

    Joyce Watts
    Joyce Watts President, Mainstreet Australia
  • 13:45

    Why the Gold Coast is building a storytelling brand to support its future vision

    Tom Tate
    Tom Tate Mayor, City of Gold Coast
  • 14:20

    Design, development, and dollars – ensuring the interplay between placemaking, tourism, and economic development delivers for your community

    Our panel will discuss collaborative approaches to developing place and building place reputation

    Sian Sutton
    Sian Sutton Director, Enterprise Dunedin
  • 15:00

    Refreshments

  • alt_route
    15:30

    Round tables

    Join your fellow delegates in round table discussions – choose your topic from…

    • Data-led approaches to building stakeholder collaboration in the place brand vision - what data should you be using to engage stakeholders, demonstrate impact, bring everyone together to deliver the vision?

    • Turning activation into street-level outcomes: what strategies are working to bring your businesses along with your plan to inject vitality into your place

  • 16:30

    Experience is the brand

    Your place brand doesn’t live in a logo – it lives in your mainstreets, your hospitality, the everyday experience and the activations of the place that create memories. Learn from three case studies which demonstrate different approaches to building the brand through creating great experiences to create a strong place proposition for the community, for business, for visitors, for talent, and for investment...

    • Ensuring successful regeneration by creating the brand experience in the City of Ipswich

      • How the City of Ipswich have positioned the regenerated Ipswich Central as a cultural centre and hub of community activity
      • How investing in experience and events has built a brand that is authentically Ipswich
      • What’s been learned about the economic value of heritage and place identity
    • Building Armidale’s brand as a cultural hub through events

      • How Armidale’s brand development work has clarified the city’s ambitions and priorities
      • How events and activations are at the heart of strategic reputation building
      • What’s been learned about delivering highly successful events that work for the community and for visitors
      Renata Davis
      Renata Davis Manager Regional Activation, Armidale Regional Council
  • 17:10

    Joint Q&A

    Renata Davis
    Renata Davis Manager Regional Activation, Armidale Regional Council
  • 17:20

    Close of Day One

  • 18:00

    Welcome reception, hosted by Brand Gold Coast

    Join us at Skypoint for great networking, with a backdrop of panoramic views of the Gold Coast, located atop the iconic Q1 building in Surfers Paradise.

  • 08:00

    Breakfast briefing - From footfall to funding: Quantifying the economic impact of placemaking and tourism on local communities

    Join our speakers over breakfast to discover...

    • How to track real-world foot traffic, dwell times, and cross-visitation patterns to prove a direct link between urban design upgrades and precinct spending
    • How to isolate and measure the economic impact of tourism marketing on your high-streets using privacy-compliant location intelligence
    • How to present bulletproof, data-backed reports to your stakeholders and funders
    David Raitt
    David Raitt APAC Managing Director, Azira
    Sean Ott
    Sean Ott Enterprise Account Director, Azira
  • 09:00

    Welcome

    Joyce Watts
    Joyce Watts President, Mainstreet Australia
  • 09:10

    International perspectives

    Live videocasts from across the ocean to provide international perspectives on issues we’ll be covering during the day - including the opportunity to ask questions live

    • Building place reputation from the inside out: Nurturing civic pride in Philadelphia

      • Learning from the world of sports how to tap into the psyche of pride
      • Building the necessary community partnerships
      • One size might not fit all - taking a data-driven approach to tailor communications across your community
      • Measuring the impact – including the social impact
    • How Destination Cleveland’s approach to working with their neighbourhoods is building a more authentic and successful city brand

      • Discovering the value of hyper-local engagement at all levels of destination management and marketing
      • Promoting more diverse experiences by highlighting neighbourhood stories
      • How the neighbourhood engagement strategy has helped change external perceptions of the city brand

  • 09:55

    Building place resilience and reputation through citizen and business engagement

    Whether you’re working on a brand and marketing vision to change perceptions of your place, or an activation strategy to revitalise your main street and create a better lived-experience in your place, or a place-shaping strategy to improve quality of life and attractiveness - your citizens and your business stakeholders can make or break your strategy. Learn from our speakers what new approaches places are taking to ensure citizens and business feel heard and motivated to be your best contributors and ambassadors.

    • Delivering a community-centred revitalisation process in Greater Dandenong

      Learning what works with a diverse community of citizens, visitors, and traders through an 18-month, multi-platform engagement process

    • Keeping up the momentum of community engagement in Launceston

      What learnings do the City of Launceston team have from developing their Community Engagement Framework and community-led place brand?  How do they ensure that engagement becomes a modus operandi rather than a “once and done” process?

      Matthew Garwood
      Matthew Garwood Mayor, City of Launceston
  • 10:45

    Refreshments

  • alt_route
    11:15

    Your choice of sessions…

    • Repeatable, Scalable, Sustainable: Unlocking your Night-time Economy

      Events can be tantalising. Exhausting, challenging, rewarding. Far too often, same-same, just somewhere else.

      The bigger question is whether one-off events are the secret to unlocking your night-time economy.

      This session explores how collaboration and ‘little things’ can open up possibilities that allow your night-time to shine while reinforcing your sense of place and identity.

    • Safety as a cornerstone of place experience: Community-led approaches to safer streets

      Perceptions of safety shape how people experience, use and invest in main streets and precincts. This session explores practical community-led safety initiatives that support vibrant public spaces, increase dwell time and contribute to a stronger reputation for places. Join this session  to learn how collaborative safety models, data-driven approaches and partnerships between residents, businesses and authorities can make places safer and more economically resilient.

  • alt_route
    11:55

    Your choice of sessions…

    • For community, with community, by community: The mantra for 'small place' branding

      Your community should be the heart of your place brand - especially for neighbourhoods, regional centres and rural towns, where community engagement really will make or break your carefully planned strategy

      • Ensuring your community are beneficiaries of your place brand,  not just your source of stories and content
      • How to energise and equip your community to be advocates and ambassadors
      • Discover the under-rated approaches that can give you outsized results
      • Creating more meaningful audience profiles for a community-first approach
      • Learn cost - and resource - effective ways to deliver beyond traditional engagement
      • Learn from case studies of community-first branding in action
    • The power of the archipelago: Why connection is the best defence for place leaders

      • Stop working on an island: Learn how to build a real network with other main street managers so you aren’t facing every challenge alone.
      • Find the hidden wins: Discover how to spot the "unintended crossovers"—those moments where different projects overlap—to save time and move from "just surviving" to truly thriving.
      • Lean on your peers: Hear how to use a support network of people who actually get the job to help you navigate the high-pressure moments and the daily grind.
  • alt_route
    12:35

    Your choice of sessions…

    • The web is dead, long live the web: Building a digital presence for humans and machines

      The web isn’t dead, it’s just picked up a second audience. Join this session to understand…

      • Why places live in people’s heads before marketing ever gets involved
      • How AI is starting to reshape discovery 
      • What it takes to stay relevant to both human visitors and the machines increasingly recommending places to them
      David Vaassen
      David Vaassen Founder & CEO, BrandKit
    • What to do after the ribbons have been cut and the band moves on? Learnings from the Footscray CBD Place Activation and Management Model

      Sustainable revitalisation requires a coordinated, visible, day to day place management approach. This session would share a practical model for councils and precinct managers to move beyond traditional “activation” toward an integrated place management framework.

      • Mapping and aligning the full place management system
      • Establishing a permanent on street civic presence to support safety, confidence, and positive use of public space
      • Structuring effective partnerships with police and community services through a simple operating framework
      • Translating a CBD Place Plan into weekly operational delivery and accountability
      Luke O'Connor
      Luke O'Connor Footscray Revitalisation Lead, Maribyrnong City Council
  • 13:05

    Lunch

  • 14:15

    Insights into what is driving success for international place brand and marketing teams

  • 14:40

    Taking a place-led approach to place promotion and developing your place brand story as an expression of your cultural difference

    Learn from the experience of the CNP award-winning work  by the South Australian Tourism Commission how to build a more authentic brand platform – with transferrable lessons whatever your size of place

    • Why it was important for South Australia to move beyond asset promotion
    • Building collaboration with cross government colleagues to ensure a place-led approach
    • Learnings from the research process
    • Building local support and ownership to reinforce the authenticity of the brand positioning and communication

    Erik De Roos
    Erik De Roos CMO, South Australia Tourism Commission
  • 15:05

    Refreshments

  • 15:30

    Understanding and valuing the layered impact of a place brand

    Learn from Tasmania’s experience of evolving the brand strategy’s framework to more effectively deliver impact…

    • Creating emotional connections within the community
    • Growing in impact through stakeholder amplification
    • Informing and influencing policy

    Hear how this is providing a clearer framework for defining the economic and social impact value for the work of the brand team.

  • 15:50

    Demonstrating impact and securing support for your long-term vision

    Our panel will discuss how they measure and demonstrate the impact of their work, and how this is leading to new conversations about funding a longer-term vision for place revitalisation, place branding and place marketing

    Panellists will include:

    Ali Adams
    Ali Adams CEO, ChristchurchNZ
    Sarah Gardiner
    Sarah Gardiner Professor, Griffith University & Board Director, Australia Regional Tourism
  • 16:25

    Connecting place brand and identity to pride of place, economic development and regeneration

    Hear what the OECD have been learning from studying places around the world…

    • Which approaches to main street regeneration are delivering more effectively for communities and place economies?
    • What’s the role of civic pride in determining successful outcomes?
    • How does work to understand and communicate place identity impact on this work?
  • 17:00

    Key takeaways

  • 17:15

    Closing Drinks