IMPORTANT: 

• If you are not a host someone needs to let you in. Be patient.
• If you are a host keep an eye on the notifications in meeting room drawer and promptly let people in.
• We recommend the use of headphones for improved audio quality.

It helps to determine whether the problem may be caused by your network environment or the hardware. You can use the following steps to determine this:

1. Make sure you are using the latest version of a WebRTC-capable browser. Check here for a list of known major supported browsers.
2. Make sure you have the right ports open. You can check this by running our Pre-call tool.

This test should reveal whether there are any network issues connecting to our servers. If something is blocked:

1. Are you connected to the internet?
2. Web browser security settings may be too restrictive or blocking certain content.
3. There may be a security restriction enforced on your network. If that is the case you will have to speak with your IT team or use 4G/5G network.
4. Still no luck? Send us a support request. We'd love to help.

If the earlier Pre-call test didn't show any issues with network, but you weren't able to see the camera/microphone functioning correctly:

1. Please confirm that you are allowing access to it when prompted by the browser. You may have blocked access and saved this preference. Please check in your browser settings to confirm this is not the case.
2. Check if the camera works on a different browser. For instance, if you are using Firefox see if Chrome works instead.
3. If you have multiple cameras, make sure that the right camera is selected.
4. Does the camera work in the WebRTC demo?
5. Does the camera work in Skype or Photo Booth?
6. Still no luck? Send us a support request. We'd love to help.

Screen sharing

On macOS 10.15+ (Catalina), to publish a screen-sharing stream the user must grant the browser access to the screen in macOS System Preferences > Security & Privacy > Privacy > Screen Recording.

Publishing screen-sharing streams is currently not supported in Safari on iOS, Safari 12 and older on macOS.

List of supported browsers

Desktop Computers

Meeting rooms will work in desktop computers and laptops running any of the following browsers:

• Google Chrome (latest release version)
• Firefox (latest release version)
• Opera (latest release version)
• Safari (latest release version)

While it might work on other versions of these browsers, we do not officially support them.