This is a delegate only event.

5th City Nation Place Americas

Two half-day programmes of live presentations, panel discussions, and round table conversations.

room Virtual Conference
Sponsor logo

FAQ

We want your experience of the virtual City Nation Place Americas to be as good as possible, and ensure that you take advantage of all of the features and opportunities available. Therefore, we have created FAQs which should answer most of the questions that you may have while navigating the site, take a look below.


Which browsers support City Nation Place Americas?

We strongly recommend Google Chrome for the best user experience. You may experience issues if you're using other browsers such as Internet Explorer, Mozilla Firefox, Safari, and Edge.


How do I make the most of the City Nation Place Americas conference.

Although City Nation Place Americas takes place on June 16-17, getting your profile set-up and finding connections immediately will help you make the most of the conference. We will send you emails with all your log-in links on ahead of the event, as well as reminders throughout the event.


Getting started

Make sure you do the following:

  • Complete your profile (add a photo to optimise networking opportunities)
  • Take a look at the agenda in advance to decide on the workshops and roundtable discussions that you wish to participate in. Places in the roundtable discussions are limited to, so it’s recommended that you join your first choice room promptly to avoid disappointment. All places are available on a first come, first served basis.
  • Explore the delegate network area and start connecting with delegates prior to the conference.
  • Set your meeting availability
  • Take a tour of the partner zone to identify the partners you wish to speak with on the day. There is also a lot of useful resources that you will be able to download and read at your leisure.
  • Make a note of all the networking opportunities throughout the day. You will have the opportunity to connect with delegates prior to the event.


How do I update my profile?

To add a picture or update your profile details simply click on your name in the top right-hand corner and a dropdown menu will appear. Select profile and then edit.


How do I set my availability?

When you are logged in, select 'My Availability' in the 'Networking Activity' box in the Networking tab. Here you can set times which suit your schedule. This will let other delegates know your preferred times to arrange a meeting.


How do I set up a meeting?

On the networking tab you will be able to search for delegates and potential connections. Tap the star icon next to their profile to show your interest, and they will move to My "Interested" list. The delegate will receive an email notification with the option to set up a meeting if they are also interested.


How do I join a roundtable discussion?

Simply click on the chosen session on your agenda and this will place you in to the room. If the room is already full you will be notified, but you will be able to then go back to the agenda to select another.

Top tip: As we will be working on a first come first-serve basis, it is recommended to have a second choice in advance of the conference so you can quickly and easily join another roundtable discussion.


What happens in the roundtable is full?

Simply go back to the agenda and select another roundtable to enter.


How can I message other delegates prior to the event?

On the networking tab you will be able to search for delegates and potential connections. Simply identify the delegate you wish to connect with and click Message. You will then be able to send them a message that will be sent direct to their inbox.


How do I know if I have been sent a message?

If you click on your name in the top right-hand corner a dropdown menu will appear, click on Inbox and this will show you all the messages that you have received.

You will also receive an email notification direct to your own inbox, there will be a link that will direct you straight to the message where you will be able to reply.


How do I opt out of networking?

You can opt out of the networking area at any time, but you will be unable to communicate or view the profiles of other registered attendees. Simply click in to your profile page, scroll to the bottom of the page and tick the opt out button.


How do I opt in to networking?

You can opt in to the networking area at any time, so you can communicate or view the profiles of other registered attendees. Simply click in to your profile page, scroll to the bottom of the page and untick the opt out button.


Sessions and the agenda

During the day you will be able to watch live plenary sessions and breakout sessions, participate in roundtable discussions and take part in multiple networking opportunities. Spend time prior to the event building your own personalised agenda so you can ensure on the day you don't miss the sessions of most interest to you.

Please note, building your schedule in advance does not guarantee you access to a roundtable discussion. They will be managed on a first come first serve basis.

Top tip: make sure to add your sessions to your external calendar to ensure you don’t miss them.


How do I view each partner zone?

Click partner on the menu bar and click on the logo of the partner you wish to visit. You will then be taken through to their zone which will contain more information about them; some useful resources that you will be able to view and download, contact details as well as their virtual meeting room.

Please keep an eye out, sponsors may connect with you prior to the event to request a meeting during the summit using the networking function.


Can I meet with the sponsors?

Yes. Within the sponsor zone each sponsor will be hosting a virtual meeting room so delegates are able to drop in throughout the day to discuss their current challenges and find possible solutions.

There is also the opportunity to direct message each sponsor, this can be done via the sponsor zone or using the networking tool.


How do I enter a partner meeting room?

Each sponsor will have a meeting room on their individual page. To enter a meeting room simply click on the Enter Now button and you will be placed in to a holding area, please note this button will only appear if the ‘host’ is in the room. The host will then allow you in to the room. Please note, not all rooms will be manned the whole day so please do check in advance when each sponsor is available. You will find this information just above the meeting room.


How can I connect with a sponsor if the meeting room is full or closed?

There are two ways you are able to do this:

Using the networking function

Below each meeting room there will be a Vcard with key contact’s details. You will be able to click on message and connect with them directly from there.


What happens if I have a problem during the event?

We will try to resolve any problems that you may have.

For all technical problems please email sheryl@citynationplace.com  

For any enquiries relating to the conference please email rose@citynationplace.com  

We hope we have covered all of your questions, but please do contact us if you have any further questions.